If you believe you were charged incorrectly or have a billing question, our support team will review your case individually.
Trial Period
If you cancel before the trial period ends, you will not be charged. You can try Haystack News risk-free during the trial.
Refund Eligibility
Refund requests are reviewed case by case. Eligibility depends on the platform you used to subscribe:
Credit Card (via haystack.tv): Contact our support team with the details below and we will review your request.
Apple App Store: Refunds are handled by Apple. Visit reportaproblem.apple.com.
Google Play Store: Refunds are handled by Google. Visit the Google Play Help Center.
Roku: Refunds are handled by Roku. Visit Roku Support.
Amazon Fire TV: Refunds are handled by Amazon. Visit Amazon Customer Service.
How to Request a Refund (Credit Card subscribers)
Contact our support team and include the following information:
The email address linked to your Haystack account
The date of the charge
The last 4 digits of the card used
A brief description of your request
Our team will review your case and follow up as soon as possible.
Want to avoid future charges?
To cancel your subscription before the next billing date, follow the steps here: How to cancel your Haystack News premium subscription