What is the user ID and what is it used for?
The user ID is a handy feature that allows Haystack to identify a user, even if the user doesn't have an email associated with our platform. The user ID helps us save your preferences and support you with any issues you may have with the platform. We want to make sure all users have the best experience possible!
How to obtain the user ID?
Mobile:
iPhone and iPad:
Open the app
Click on the gear icon
Then click on the nut icon
The user ID will be displayed there. To copy it to the clipboard, just click on it twice
Android:
Open the app
Click on the "Account" button
Then click on the "Settings" button
The user ID will be displayed there. To copy it to the clipboard, just click on it twice
TVs:
LG, Samsung, Hisense, Vestel:
Open the app
Scroll down on the left menu and click on the "Settings" button
Scroll right on the settings menu and click on the "Send Feedback" button
Scan the QR code to send us an email with your user ID and feedback
Roku:
Open the app
Scroll down on the left menu and click on the "Settings" button
Scroll right on the settings menu and click on the "Send Feedback" button
Scan the QR code to send us an email with your user ID and your feedback
AndroidTV and FireTV:
Open the app
Scroll down on the left menu and click on the "Settings" button
Scroll right on the settings menu and click on the "Send Feedback" button
Then click on the "Send Feedback" button
Scan the QR code to send us an email with your user ID and your feedback
