When buying a subscription, please take note of your email and/or your user ID. To obtain to user ID, please follow this guide: What is the user ID and what is it used for?
Note: If you sign in with an Apple account, the email may be hidden, so use your user ID.
To check the status of your subscription, follow these steps:
📱On mobile:
iPhone/iPad and Android Mobile:
By user ID:
🔹Open the app 🤳🏻 and sign in with the same account you used to buy the subscription. (To sign in, follow these steps)
🔹Tap the 👤 Account button and then tap on ⚙️ settings
🔹The user ID is displayed at the end of the settings. The user ID must match the user ID of the device you used to buy the subscription
By the premium button:
🔹On the 👤 Account screen, you will see the button 'Premium membership' for Android Mobile and 'Manage my subscription' for iOS devices. Tap on the button to see more information about the subscription
📺 On TV:
On Hisense, LG, Samsung, Vestel, and Vizio:
By user ID:
🔹Open the app and sign in with the same account you used to buy the subscription. (To sign in, follow these steps)
🔹Scroll down until the ⚙️ Settings is shown and then, scroll right and tap on ℹ️ 'About'
🔹The user ID is displayed and must match the user ID of the device you used to buy the subscription
By the premium button:
🔹On the ⚙️ Settings, you will see the button 'Manage my subscription'. Then, tap on the button to see more information about the subscription
On Roku, Android TV, Google TV, and Fire TV:
By user ID:
🔹Open the app and sign in with the same account you used to buy the subscription. (To sign in, follow these steps)
🔹Scroll up and tap on ⚙️ Settings, then tap on ℹ️ 'About'
🔹The user ID is displayed and must match the user ID of the device you used to buy the subscription
By the premium button:
🔹On the ⚙️ Settings screen, you will see the button 'Manage my subscription'. Then, tap on the button to see more information about the subscription
🌐 On Website:
🔹Go to Haystack.tv and sign in with the same account you used to buy the subscription. (To sign in, follow these steps)
🔹Tap the ⚪️ icon profile and then tap on 👤 My account
🔹The user ID is displayed and must match the user ID of the device you used to buy the subscription
By the premium button:
🔹On the 👤 Account screen, you will see the button 'Manage my subscription'. Then, tap on the button to see more information about the subscription